Supermarkets – shopping centers often have a lot of shopping customers, so criminals can easily blend into the crowd to commit theft. In addition, the target audience at all levels with different levels of education and even foreigners is therefore the security guards must be really flexible and flexible in business.

Courtesy agile manners. In order to meet the above standards, customers need to look to TAI LINH security company with a team of security guards with high professional qualifications and professional working style.

Locations often have:

► Administration gate of Trade Center

► Portal for customers

► Patrol

► Delivery and receipt of goods at the warehouse

I / ADMINISTRATIVE PORT

1 / Sign up

Professional security guards make sure that everyone (marketing staff of suppliers of companies providing services, temporary workers, visitors to business contacts) before entering the shopping center, main office The registration procedures at the guard must be carried out, at the same time with the approval of the supermarket management or the relevant person.

At the main office, the security guard is responsible for carrying out the registration (full name and company of the person who comes to contact the business) and handing out cards to visit or work to guide guests to the main office or shopping center according to staff entrance. Security guards must keep personal documents such as referrals, driver’s licenses. In order to record the necessary information, it is also required to record the time to the business contact, the content of the work, and the time to leave the department store.

a) Visitors contact for work

Security guards contact the office, the department where guests need to meet business contacts, clearly notify the relevant department customer name, company name and address of the guest company. Security guards distribute the guest card and guide customers to the relevant department of the customer contact, or invite guests to wait for the responsible person to guide customers.

b) Contractors of the service company

Security requires the contractor to show a work permit to be directed to the workplace.The security guard must record the employee name of the company providing the service company, the company providing the service time. working, then will issue a “subcontractor” card security guards, supermarket technical staff will accompany contractor staff to the workplace, during the time the contractor receives the work done by their contractor, Security guards must be present supervising, checking and recording all tools, tools and equipment of contractor employees before they are allowed to enter the workplace as well as when they leave the supermarket.

c) Supplier marketing staff

The checklist, along with a photo of the supplier marketing staff, must be approved by the supermarket security guard at the administrative gate, keep the ID card of the marketing staff and give the name card to the marketing staff, at the end of the working day. the security guards will collect the card and return the ID card to the marketing staff. Any changes (on working hours, sick leave, contract termination, replacement of new people) of personnel or additional extension of the working program, promotions must be promptly updated to the Board of Directors and the Head Supermarket security department. Marketers and suppliers are required to wear the uniform of the respective supplier and this uniform must be approved by the supermarket, marketers are not allowed to use the supermarket staff’s locker room, if Marketers who do not wear the correct code or wear a name tag or do not have personal documents will not be allowed to work at the supermarket. Explosives, radioactive substances, weapons, etc. are not allowed in the supermarket.

2 / Rules of entry and exit

Security guards at administrative gates shall:

► Check the swipe of the employee’s card and uniform when they enter and leave the supermarket (employees must wear shoes, not slippers).

► If the employee does not wear the proper uniform without the name tag, he / she will not be allowed to work at the supermarket.

► Manage personal items deposited by staff at the administrative gate.

► Individuals who are not allowed in the supermarket will not be allowed to consign personal belongings at the administrative gate.

► Guide visitors and contact working with related departments

► Ensure the rules and regulations of the supermarket are fully protected

► Accurately and completely record the information in the shift handover book.

► Fully record the time when the last supermarket employee left the supermarket, the time to lock the supermarket, the employee locks the supermarket.

► When there is an alarm signal or an abnormal incident, the staff of the security service company on duty must find out the cause of the incident and notify the Head of Supermarket security, manage the group of goods in shift or police.

► All individuals leaving the supermarket must be inspected according to the regulations to prevent the goods and property of the supermarket from being taken out of the supermarket without the consent of the responsible person when delivering. If any fraud occurs, the security guard must make a record of the incident immediately, the customer or supermarket employee is required to present a wallet, wallet and mobile phone to facilitate the inspection.

► Ask customers or supermarket staff to present their wallets, purses, personal items, mobile phones and open inspection bags.

► Check your body from shoulder to waist

► Check from hip to ankle

► Check the back.

3 / Stamp the property goods and check the license to the gate

a) Stamping goods and properties

“Internal consumption” goods will be inspected by the administrative gate guard, the security guard must check and compare the actual volume with the purchase invoice and the “internal purchase request form” on items of quantity, type of goods, item code, price, and signature of the responsible person.

After checking, the security must sign for confirmation on all (internal purchase orders) will be protected, at the end of the day all relevant documents will be transferred to the supermarket cashier department.

b) License to exit gate

Gateways are created to:

Protect the property of the supermarket is temporarily taken out of the supermarket (for repair, moved to another supermarket). Sample goods for taking photos, customers reference (especially for restaurants, hotels). The property of the supplier brought out of the supermarket

The license to exit usually has 3 copies:

► First contact: retention protection

► Second Contact: related departments and industries.

► Third contact: Supermarket Management

Professional security guards are responsible for checking and comparing the signature of the Board of Directors on the voucher against the sample signature, before allowing the goods to be removed from the supermarket. Every week, the protection must prepare a summary of the cases that have been granted (not settled) this synthesis report to the supermarket management. Security must hand over all documents related to (exit permit) of the (resolved) cases to supermarket security for inspection. Note: All goods brought out of the supermarket must be valid papers, the security guard of the gate is responsible for checking and comparing the signatures of the Head of the department and related departments and the Board of Directors. supermarket.

II / GOOD FOR CUSTOMERS

► The behavior of security guards must be quick and polite when a customer enters the supermarket.

► Be courteous and quick to invite customers to the supermarket

► Pay attention to the attitude of passengers and the walking behavior from the beginning and know how to distinguish the types of customers

► To prevent thieves from stealing and stealing goods from supermarkets

► Regularly monitor the situation of changes in security and order inside and outside the supermarket.

► Guide customers in the shops that customers need to buy.

► For customers who have complaints about goods, promotions guide customers to contact after-sales department to resolve.

► The security guard who is in charge of the doors contact the nearest patrol guard to conduct the inspection of people when necessary.

► Stay informed with other locations.

III / WEEKLY

► The professional security guards in charge of any area must maintain security in that area, not arbitrarily changing positions without the consent of the leader or commander.

► Observe and prevent supermarket staff or customers from exchanging goods.

► Remind customers to follow the rules of not sitting on the shopping cart, smoking in the supermarket.

► Observe and observe subjects who show signs of suspicion, report to the chief or leader.

► Observe nearby locations around your position.

► For customers who eat and drink in the supermarket, security guards ask customers to pay immediately for used goods, at the cashier, the security guards will bring the remaining amount with the bill to send. Go back to the cashier, if the goods are exhausted, the security guard will bring the bill to the security guard at the entrance.

► For goods that have been broken by customers, require customers to pay at the cashier, if due to the fault of the security staff, the security staff will make a record requesting the management of the verification group. .

► When customers discover peeled goods, packaging, security guards ask customers to pay for these goods.

► Detecting supermarket staff, seasonal workers not wearing uniforms or employee ID cards, or eating or drinking in supermarkets, security guards make a record of supermarket security.

► When it is found that the goods are arranged on unsafe shelves, there is no obligation to require industry staff to rearrange the goods immediately to ensure safety.

► When you see a supermarket employee sitting on a trolley or a cart, security guards ask that employee to come down immediately, if not complying with security, make a supermarket security report in order to take action. physical.

Cashier area

► Security guards regularly patrol the area behind the cashier

► The patrol guard at the cashier area is responsible for:

► Make sure there are no goods (left by customers) at the cashier

► Randomly check the cashier’s charge for the customer by looking at the actual goods reconciled by the cashier against the description of the goods displayed on the customer display.

► Observe and ensure that the cashier checks correctly and sufficiently: – Quantity of goods – Packaging – All goods are scanned to charge.

► The carton has been checked inside to prevent other goods from being hidden inside the box.

► Customer pays the full price for all goods that are out of the cashier.

► The security guard must check the sealing status of all containers.

► If any uncovered, damaged or uncovered container is found, carefully inspect the contents of the box.

► Security guards must carry out the inspection of goods closely and accurately.

IV / LOCATION OF GOODS IMPORT

The security service company employee performing the goods delivery and receipt task must record all relevant information of the items entered into the warehouse (type, quantity) of recorded information must be independent of freight forwarder. If in doubt, the security guard must request a review of the entire package.

The delivery and receipt department, supermarket will provide a half of the copy of the order list (the section listing the information describing the goods, unit of sale price, product code, barcode) for security guards. supervising the delivery and receipt of goods.

The delivery and receipt department, supermarket will provide the Company with security service for a detailed inventory of goods delivered on the day.

The results of the checking day will be transferred by the security guards to the supermarket management. Security guards responsible for delivery and delivery must remind the delivery staff to seal all boxes (carton) after checking, all goods that have been counted before moving into the warehouse must be tied. careful.

Personnel in charge of inspecting the delivery area may only allow the goods to move into the warehouse when the counting procedure has been completed and signed.

Remind suppliers to bring their cards in full when delivering and receiving goods, individuals who do not carry cards will not be allowed to enter the delivery area.

Smoking delivery area prohibited.

For information on security services please contact:

TAI LINH CO. LTD

Address 1: 169K1, Tran Cao Town, Phu Cu District, Hung Yen Address

Address 2: 114 Nguyen Khiet Street, Phuc Tan Ward, Hoan Kiem District, Hanoi

Phone: 02213.855.899 – 0912.543.113 – 0912.010.629